Are you able to relax, take control and then respond confidently to the concerns of your customers, prospects, suppliers and colleagues? When used effectively, Objection Handling is a communication tool you can use dealing with sales opportunities, customer service issues, team work challenges and more.
COMMUNICATION: learn to better understanding the other person’s position
ENVIRONMENT: Learn to pre-plan including setting your attitude
GAIN CONTROL : It’s essential you have an approach that will work for you.
MANAGEMENT : Find out what the top objections/excuses are and how to overcome them.
AGREEMENT: We show you how to gain a win-win for both parties.
This half day training is invaluable to us all as it’s a key step in making us better communicators. Once you’ve mastered the process, you’ll be amazed at the difference in your results.
You’ll leave the Objection Handling workshop looking forward to helping others with their concerns in a simple, structured and objective manner.
Next date: see Events calendar >>