- Have you played objection table tennis with a customer or a fellow staff member?
- Do you feel like you get nowhere?
- When you've answered all their objections, they still come back with another objection, and still end up saying 'no!'
Differences of opinion exist in all walks of life. Objections are inevitable but should never be seen as a door slamming closed in your face. When used effectively objection handling is a communication tool to give you the edge when dealing with sales opportunities, customer service issues, projects, team challenges and much more.
COMMUNICATION: learn to better understand the other person’s position.
ENVIRONMENT: Learn to pre-plan including setting your attitude.
GAIN CONTROL : It’s essential you have an approach that will work for you.
MANAGEMENT : Find out what the top objections/excuses are and how to overcome them.
AGREEMENT: Know how to gain a win-win for both parties.
Know how to relax, take control and then respond confidently to the concerns of your customers, prospects, suppliers and colleagues.
This workshop is invaluable to all members of the team as it’s a key step in making us better communicators. Once the process has been mastered, you’ll be amazed at the difference in your results.
Everyone will leave the Objection Handling workshop looking forward to helping others with their concerns in a simple, structured and objective manner.