Learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult calls.
Being able to communicate on the telephone professionally and effectively and getting through to the person you need to speak to is really important for your business. Great telephone skills are a must-have for all team members who use the phone to speak to customers, prospective customers and suppliers.
At the end of the course you will:
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- Do you fear telephone calls where you want the outcome to be a new sale or a warm lead?
- Do you fear making calls to try and 'sweat your suppliers'?
- Do you struggle to get past the 'dragon at the gate' and never get put through to the person you need to speak to?
- Would you like to be more confident on the phone?
Using the phone to contact clients, new and potential, is often the quickest and most convenient way to establish new opportunities and build relationships. It is therefore essential all staff members have a strategy that ensures they represent their organisation in a professional and approachable way, using clear and effective communication to ensure that customer value is maximized and potential business is not lost.
If you would like to improve telephone manner, increase confidence and structure calls professionally, then effective telephone training is for you.
This session will enable you to develop, or refresh, the techniques and skills required to make and take calls effectively. You will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers.