There have been many different approaches suggested as the optimal way to lead a team. The truth is it all depends on the circumstances, the nature of the environment, the market, the profile of the team members and what has brought us to this stage.
For effective leadership we need to be a chameleon, adjusting our behaviour to get the best from the individual members of the team. In addition we need to develop a structured platform from which team members want, and can, step up to take more ownership.
Often as the business grows we find ourselves investing increasingly in growing the team. However, although we know we cannot do it without this resource (otherwise we might fire everyone and pocket the overhead savings...) there is a massive difference between the return some get from this investment and what many of us (frustratingly) experience.
Personnel is often our biggest investment / overhead and can be both an asset and a significant liability. Low productivity can directly impact our competitiveness in a price sensitive market, and poor interaction in areas such as customer service can often undermine the overall performance of the business.
The team can accomplish much in the business, but also drag it irredeemably down. It comes with significant risk, as described above, also it can result in disciplinary, even litigation costs. Poor performers will often take a dis-proportionate amount of the managers time.
The secret is often to ensure an objective, as opposed to a subjective approach. Implement effective systems with the team stepping up to take ownership.
Look to become a mentor, as opposed to a manager - have them figure out the best way forward. Finding solutions to challenges is not just the domain of the manager.
Recruit and build the team based on folk with great attitude, before experience and qualifications. Surround yourself with those keen to learn and take responsibility.
Leadership & Team Development
Do you know the secret of true leadership?
We focus on creating true synergy: the interaction of elements that when combined produce a total effect that is greater than the sum of the individual elements.